Improve Customer Engagement and Retention.
Competition in the retail industry is fierce. Engaging with customers when and how they want, and delivering outstanding products, services and support, are more essential to business survival than ever. WCS selects from a range of best-in-breed technologies to help retailers reach and retain more customers and manage their operations more profitably.
Feedback Capture Hear Every Single Customer
Successful businesses capture real-time feedback in the moments that matter. WCS employs a team of expert to design Customer Experience (CX) solutions that feature proven methodologies, guided workflows and time-saving automation. Through our partnership with Pisano we take our knowledge from serving hundreds of global brands and use it to create simple solutions to help you know your customers better, keep them longer and sell more to them.
Smart Video Security Get The Most Out of Your Investment
Security cameras have evolved. Why hasn’t our use of them as a business tool evolved? With eyes on your business 24/7/365 your video security system should be able to help you solve real business problems. Partnered with Solink, WCS helps business dramatically reduce losses and maximize profit, improve speed of service and mitigate business, health and safety risks.
Contact Center Customer Experience Elevated
Today’s customers are digital first. Contact Centers are serving an increasingly important role in the customer journey. WCS leverages technology from Talkative to enable organisations to embed calls, chats, video and cobrowsing into their websites, driving digital sales and service while boosting contact centre efficiency.
Ecommerce Personalization Boost Ecommerce Revenues by 20%
Driving Ecommerce revenues can be a black art at times. One proven tactic is personalized engagement with online shoppers and customers. WCS partner Segmentify has developed a global list of satisfied clients who are experiencing double-digit increases in online commerce thanks to the OmniChannel Personalization Platform offered by the company. WCS will be pleased to show you how.
Our Trusted Retail Alliances
We work with small and medium stores, retail chains, malls and an ecosystem of industry specialists who provide us insights and feedback on the latest technology tools for retail applications.